Terms of Service

Last updated: June 27, 2026

Please read these Terms carefully. They include a binding individual arbitration agreement and class-action waiver (Section 15) that affect how disputes between you and Netch are resolved. You may opt out within 30 days — Section 15 explains how.

These Terms of Service ("Terms") are a binding agreement between you and Yashraj Jakhar and Philipp Eckhoff, general partners doing business as "Netch" (a general partnership) ("Netch," "we," "us," or "our"), and govern your use of the Netch website (getnetch.com), mobile application, waitlist, and related services (together, the "Service"). By accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 16 years old to use the Service. If you are under 18, you may use the Service only with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf. By using the Service, you represent that you meet these requirements and that any registration information you provide is accurate.

2. The Service; Early Access

Netch helps you capture and organize your professional relationships: you record a voice memo, and the Service transcribes it, extracts contact details, builds profiles, sets reminders, and drafts follow-up messages.

The Service is in active development. Features marked beta or early access (and, before launch, the Service as a whole) are provided for evaluation, may change materially, be interrupted, or be discontinued, and may contain errors. Joining the waitlist does not guarantee access, timing, or any particular feature set. We may add, modify, or remove features at any time.

3. Your Account

You are responsible for your login credentials and for all activity under your account. Keep your password secure and notify us promptly at hello@getnetch.com of any unauthorized use. We may suspend accounts that compromise the security or integrity of the Service.

4. Acceptable Use

You agree that you will not:

Use the Service for any unlawful purpose or in violation of these Terms;
Record any person's voice or conversation without consent where consent is required — you are responsible for complying with applicable recording and wiretap laws (some jurisdictions, including California, require all parties' consent to record a conversation);
Use the Service to harass, stalk, surveil, or harm any person, or use location features to track or monitor someone without their knowledge;
Store or process information about others in violation of applicable privacy or data-protection law;
Impersonate any person or create fake profiles;
Upload content that is illegal, infringing, defamatory, or harmful;
Scrape, crawl, spider, harvest, or index data from the Service, access the Service through any bot, script, or other automated means, or circumvent, disable, or interfere with rate limits, CAPTCHAs, robots.txt, or other technical or security restrictions;
Use the Service, or any data, content, or output obtained from it, to train, develop, fine-tune, or improve any machine-learning model, large language model, dataset, or other artificial-intelligence system, or to build, market, or operate a product or service that competes with Netch;
Bulk-export, copy, frame, mirror, republish, or commercially exploit the Service or any portion of it beyond the personal, individual use these Terms permit; you agree to use the Service only for fair, reasonable, personal relationship management, and we may set and enforce usage limits — use that materially exceeds normal individual use or places an unreasonable load on our infrastructure is prohibited;
Reverse engineer, decompile, disassemble, or attempt to extract the source code, models, or underlying algorithms of the Service, except to the limited extent this restriction is prohibited by applicable law;
Interfere with or disrupt the Service or its infrastructure, or probe, scan, or test the vulnerability of any system or network without our prior written authorization; or
Resell, rent, lease, sublicense, distribute, or otherwise commercially exploit the Service without our prior written consent.

5. Your Content

You retain ownership of the content you create in the Service — voice memos, transcripts, notes, contact profiles, and similar material ("Your Content"). You grant Netch a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative works of Your Content solely to operate, provide, secure, and improve the Service for you and as otherwise permitted by our Privacy Policy. This license ends when Your Content is deleted from the Service, subject to limited retention described in the Privacy Policy.

Responsibility for information about others. Your Content may include personal information about people you meet. You represent that you have the right to record and store that information, that you will use it only for your personal relationship management, and that you will honor reasonable requests from those individuals to correct or delete it.

Feedback. If you send us ideas or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

6. AI Features

The Service uses artificial intelligence to transcribe audio, extract information, and draft messages. AI outputs are automatically generated suggestions, not statements of fact or professional advice, and may be inaccurate, incomplete, or inappropriate for your situation. You are responsible for reviewing and editing AI-generated content before relying on it or sending it to anyone. To the maximum extent permitted by law, we disclaim all liability arising from your use of AI outputs.

7. Privacy

Our collection and use of personal information is described in the Privacy Policy, which is incorporated into these Terms.

8. Intellectual Property

The Service — including the Netch name, logo, design, software, and all content we provide — is owned by Netch or its licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the app and site for your personal, non-commercial use in accordance with these Terms. No rights are granted except as expressly set out here. You may not use the Netch name or branding without our prior written permission.

Copyright complaints (DMCA). If you believe content on the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512 to hello@getnetch.com (Subject: "DMCA Notice") including identification of the work, the allegedly infringing material, your contact information, a good-faith statement, and a signed statement of accuracy under penalty of perjury.

9. Subscriptions, Billing & Free Trial

Netch offers optional paid subscriptions (Netch Pro) that unlock premium features. A free tier with core features remains available, subject to usage limits — for example, a capped number of AI-generated drafts and transcriptions over a given period; the applicable limits are shown in the app and may change. Netch Pro removes or raises those limits and is offered as an auto-renewing monthly or annual subscription. The plan name, included features, billing period, current price, and any usage limits are shown in the app before you confirm a purchase. By subscribing, you authorize the recurring charge described below until you cancel.

Current plans. Netch Pro Monthly — US $9.99/month; Netch Pro Annual — US $79/year. New subscribers may be offered a free trial (for example, 7 days), where available; a trial may instead be limited by usage rather than time. Prices may vary by region, are shown in your local currency at checkout, and exclude applicable taxes.

Subscriptions are sold only as in-app purchases through the app store from which you obtained the app — we do not sell subscriptions on our website.

Auto-renewal & how to cancel (Apple App Store)

If you subscribe through the Apple App Store, the following terms apply, consistent with Apple's requirements:

Payment will be charged to your Apple ID account at confirmation of purchase.
Your subscription automatically renews for the same period at the then-current price unless auto-renewal is turned off at least 24 hours before the end of the current period.
Your account will be charged for renewal within 24 hours prior to the end of the current period, at the price of the plan you selected.
You can manage your subscription and turn off auto-renewal in your device's Account Settings (Settings → your name → Subscriptions) after purchase.
Free trial: any unused portion of a free trial period is forfeited when you purchase a subscription, where a free trial is offered.

If the app is offered on the Google Play Store or another app store, subscriptions purchased there renew and are managed and cancelled through that store, subject to its terms.

Free trial

Where we offer a free trial, it is available to new subscribers only unless stated otherwise, and it may be limited by a period of time, by usage (for example, a set number of AI drafts), or both. For a time-based trial, unless you cancel before it ends the trial automatically converts to a paid subscription and your payment method is charged at the then-current price; to avoid a charge, cancel at least 24 hours before the trial ends. Reaching a usage limit on the free tier or a usage-based trial does not by itself start a paid subscription or charge you — you are charged only if you choose to subscribe (or when a time-based trial converts as described above). We may modify or discontinue trial offers at any time, and we may withhold a trial or charge the full price if we determine an account is abusing trial eligibility.

Price changes

We may change subscription prices and the features included in a plan. We will give reasonable advance notice of any price increase; where required by the applicable app store or law, we will obtain your affirmative consent before the higher price takes effect, and otherwise the new price applies to your next renewal after notice. If you do not agree to a price change, you may cancel before it takes effect.

Refunds & cancellation

You may cancel at any time. Cancellation stops future renewals and you keep access until the end of the current billing period, but — except where required by law or the applicable app store's policies — cancellation does not entitle you to a refund for the current period. Purchases made through an app store are subject to that store's refund policy: for Apple, refund requests are handled by Apple at reportaproblem.apple.com, not by Netch. Mandatory statutory withdrawal or refund rights (for example, for consumers in the EU/UK) are not affected by this section.

10. Third-Party Services

The Service may link to or interoperate with third-party services (e.g., LinkedIn, email clients, app stores, Apple Wallet). We do not control and are not responsible for third-party services, their content, or their privacy practices. Your use of them is governed by their own terms. If you downloaded the app from the Apple App Store or Google Play, the applicable store terms also apply, and the store is not responsible for the app or these Terms.

Apple App Store — additional terms. If you download the app from the Apple App Store, the following also apply: (a) these Terms are between you and Netch only, not Apple, and Apple is not responsible for the app or its content; (b) your license to use the app is limited to use on Apple-branded products you own or control, as permitted by the App Store Usage Rules; (c) Netch, not Apple, is solely responsible for the app and its content, maintenance and support, any warranties (whether or not disclaimed above), and any claims relating to the app, including product-liability, legal or regulatory, and intellectual-property claims; (d) if the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any), to the maximum extent permitted by law Apple having no other warranty obligation; (e) you represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and are not on any U.S. Government list of prohibited or restricted parties; and (f) Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you. Support questions about the app go to hello@getnetch.com.

11. Termination

You may stop using the Service or delete your account at any time (Settings → Delete Account). We may suspend or terminate your access immediately if you violate these Terms, create risk or legal exposure for us or other users, or if we discontinue the Service. Upon termination, your data is handled as described in the Privacy Policy. Sections that by their nature should survive (including 5 (license to Feedback), 6, 8, 9 (accrued payment obligations), and 12–17) survive termination.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NETCH IS A PRODUCTIVITY TOOL — IT DOES NOT PROVIDE LEGAL, CAREER, OR PROFESSIONAL ADVICE, AND WE DO NOT GUARANTEE ANY NETWORKING OR CAREER OUTCOME.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NETCH AND ITS PARTNERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNTS YOU PAID NETCH IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE. THESE LIMITS APPLY REGARDLESS OF LEGAL THEORY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Indemnification

You agree to defend, indemnify, and hold harmless Netch and its partners, employees, contractors, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content, including information you store about other people; (b) your violation of these Terms or applicable law, including recording-consent and privacy laws; or (c) your misuse of the Service. We may assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate.

15. Dispute Resolution — Arbitration & Class Waiver

Informal resolution first. Before filing any claim, you and Netch agree to try to resolve the dispute informally: send a written notice describing the dispute to hello@getnetch.com (or we will email you), and the parties will negotiate in good faith for 60 days. Most concerns can be resolved this way.

Binding arbitration. If the dispute is not resolved informally, you and Netch agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this agreement. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement. Arbitration will take place in the county where you reside or another mutually agreed location (or by video/phone); for claims under US $10,000, you may choose to proceed on documents alone. AAA filing and arbitrator fees beyond the amount you would pay to file in small-claims court will be paid by Netch where required by the AAA rules or applicable law.

Exceptions. Either party may (i) bring an individual claim in small-claims court, or (ii) seek injunctive or other equitable relief in court to protect intellectual property or to stop unauthorized use of the Service. If you are a California resident, nothing in this Section waives your right to seek public injunctive relief where that right cannot be waived by contract.

Class-action and jury waiver. YOU AND NETCH EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. If multiple similar arbitrations are filed in a coordinated manner, the parties agree the AAA's mass-arbitration procedures (or a fair batching protocol agreed by the parties) will apply.

30-day opt-out. You may opt out of this arbitration agreement by emailing hello@getnetch.com with the subject "Arbitration Opt-Out," your name, and the email associated with your account, within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.

Severability of this section. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder shall be arbitrated.

16. Governing Law & Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs Section 15, and consumers retain the protection of any mandatory consumer-protection laws of their state or country of residence. Any claim not subject to arbitration will be brought exclusively in the state or federal courts located in California, and the parties consent to personal jurisdiction there — except that either party may bring a qualifying claim in small-claims court where you reside.

17. General

Changes to these Terms. We may update these Terms from time to time. For material changes we will give reasonable advance notice (e.g., email or in-app). Changes apply prospectively; continued use after the effective date constitutes acceptance.
Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Netch regarding the Service and supersede all prior agreements on that subject.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver of the right to do so later.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a sale of our business or assets, a financing, or a similar transaction.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
Export. You agree to comply with applicable export-control and sanctions laws.

18. California Consumer Notice

Under California Civil Code § 1789.3, California users are entitled to know that they may file grievances and complaints with the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

19. Contact

Questions about these Terms: hello@getnetch.com.

Netch, a general partnership · United States