Terms of Service

Last updated: June 9, 2026

Please read these Terms carefully. They include a binding individual arbitration agreement and class-action waiver (Section 15) that affect how disputes between you and Netch are resolved. You may opt out within 30 days — Section 15 explains how.

These Terms of Service ("Terms") are a binding agreement between you and Netch, Inc., a Delaware corporation ("Netch," "we," "us," or "our"), and govern your use of the Netch website (getnetch.com), mobile application, waitlist, and related services (together, the "Service"). By accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 16 years old to use the Service. If you are under 18, you may use the Service only with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf. By using the Service, you represent that you meet these requirements and that any registration information you provide is accurate.

2. The Service; Early Access

Netch helps you capture and organize your professional relationships: you record a voice memo, and the Service transcribes it, extracts contact details, builds profiles, sets reminders, and drafts follow-up messages.

The Service is in active development. Features marked beta or early access (and, before launch, the Service as a whole) are provided for evaluation, may change materially, be interrupted, or be discontinued, and may contain errors. Joining the waitlist does not guarantee access, timing, or any particular feature set. We may add, modify, or remove features at any time.

3. Your Account

You are responsible for your login credentials and for all activity under your account. Keep your password secure and notify us promptly at hello@getnetch.com of any unauthorized use. We may suspend accounts that compromise the security or integrity of the Service.

4. Acceptable Use

You agree that you will not:

5. Your Content

You retain ownership of the content you create in the Service — voice memos, transcripts, notes, contact profiles, and similar material ("Your Content"). You grant Netch a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative works of Your Content solely to operate, provide, secure, and improve the Service for you and as otherwise permitted by our Privacy Policy. This license ends when Your Content is deleted from the Service, subject to limited retention described in the Privacy Policy.

Responsibility for information about others. Your Content may include personal information about people you meet. You represent that you have the right to record and store that information, that you will use it only for your personal relationship management, and that you will honor reasonable requests from those individuals to correct or delete it.

Feedback. If you send us ideas or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

6. AI Features

The Service uses artificial intelligence to transcribe audio, extract information, and draft messages. AI outputs are automatically generated suggestions, not statements of fact or professional advice, and may be inaccurate, incomplete, or inappropriate for your situation. You are responsible for reviewing and editing AI-generated content before relying on it or sending it to anyone. To the maximum extent permitted by law, we disclaim all liability arising from your use of AI outputs.

7. Privacy

Our collection and use of personal information is described in the Privacy Policy, which is incorporated into these Terms.

8. Intellectual Property

The Service — including the Netch name, logo, design, software, and all content we provide — is owned by Netch or its licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the app and site for your personal, non-commercial use in accordance with these Terms. No rights are granted except as expressly set out here. You may not use the Netch name or branding without our prior written permission.

Copyright complaints (DMCA). If you believe content on the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512 to hello@getnetch.com (Subject: "DMCA Notice") including identification of the work, the allegedly infringing material, your contact information, a good-faith statement, and a signed statement of accuracy under penalty of perjury.

9. Pricing

The Service is currently free. We may introduce paid plans or premium features in the future; if we do, pricing and billing terms will be clearly presented before you are charged, and early adopters will retain access to core features at no cost. App-store purchases (if any) are also subject to the applicable app store's terms.

10. Third-Party Services

The Service may link to or interoperate with third-party services (e.g., LinkedIn, email clients, app stores, Apple Wallet). We do not control and are not responsible for third-party services, their content, or their privacy practices. Your use of them is governed by their own terms. If you downloaded the app from the Apple App Store or Google Play, the applicable store terms also apply, and the store is not responsible for the app or these Terms.

11. Termination

You may stop using the Service or delete your account at any time (Settings → Delete Account). We may suspend or terminate your access immediately if you violate these Terms, create risk or legal exposure for us or other users, or if we discontinue the Service. Upon termination, your data is handled as described in the Privacy Policy. Sections that by their nature should survive (including 5 (license to Feedback), 6, 8, and 12–17) survive termination.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NETCH IS A PRODUCTIVITY TOOL — IT DOES NOT PROVIDE LEGAL, CAREER, OR PROFESSIONAL ADVICE, AND WE DO NOT GUARANTEE ANY NETWORKING OR CAREER OUTCOME.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NETCH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNTS YOU PAID NETCH IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE. THESE LIMITS APPLY REGARDLESS OF LEGAL THEORY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Indemnification

You agree to defend, indemnify, and hold harmless Netch and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content, including information you store about other people; (b) your violation of these Terms or applicable law, including recording-consent and privacy laws; or (c) your misuse of the Service. We may assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate.

15. Dispute Resolution — Arbitration & Class Waiver

Informal resolution first. Before filing any claim, you and Netch agree to try to resolve the dispute informally: send a written notice describing the dispute to hello@getnetch.com (or we will email you), and the parties will negotiate in good faith for 60 days. Most concerns can be resolved this way.

Binding arbitration. If the dispute is not resolved informally, you and Netch agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this agreement. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement. Arbitration will take place in the county where you reside or another mutually agreed location (or by video/phone); for claims under US $10,000, you may choose to proceed on documents alone. AAA filing and arbitrator fees beyond the amount you would pay to file in small-claims court will be paid by Netch where required by the AAA rules or applicable law.

Exceptions. Either party may (i) bring an individual claim in small-claims court, or (ii) seek injunctive or other equitable relief in court to protect intellectual property or to stop unauthorized use of the Service. If you are a California resident, nothing in this Section waives your right to seek public injunctive relief where that right cannot be waived by contract.

Class-action and jury waiver. YOU AND NETCH EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. If multiple similar arbitrations are filed in a coordinated manner, the parties agree the AAA's mass-arbitration procedures (or a fair batching protocol agreed by the parties) will apply.

30-day opt-out. You may opt out of this arbitration agreement by emailing hello@getnetch.com with the subject "Arbitration Opt-Out," your name, and the email associated with your account, within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.

Severability of this section. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder shall be arbitrated.

16. Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs Section 15, and consumers retain the protection of any mandatory consumer-protection laws of their state or country of residence (including, for California residents, applicable California law). Any claim not subject to arbitration will be brought exclusively in the state or federal courts located in Delaware, and the parties consent to personal jurisdiction there — except that either party may bring a qualifying claim in small-claims court where you reside.

17. General

18. California Consumer Notice

Under California Civil Code § 1789.3, California users are entitled to know that they may file grievances and complaints with the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

19. Contact

Questions about these Terms: hello@getnetch.com.

Netch, Inc. · United States